Privacy Policy

Privacy Policy

Effective Date: May 22, 2026

At The Pottery Canoe Company, accessible from potterycanoe.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Pottery Canoe Company and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you visit or make a purchase from our WooCommerce store, we collect certain information to fulfill your order and improve your experience.

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.

  • Payment Information: Your payment details (such as credit card numbers) are processed securely through our payment gateway provider, Moneris. We do not store or have direct access to your full credit card information on our servers.

  • Device and Usage Data: We automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and online store.

  • Process and fulfill your orders, including arranging for shipping, generating invoices, and providing order confirmations.

  • Commmunicate with you regarding updates, customer support, or promotional offers (where permitted).

  • Screen our orders for potential risk or fraud.

  • Comply with applicable legal and tax regulations.

3. Data Sharing and Third-Party Services

We do not sell your personal information to third parties. However, we share your data with trusted third-party service providers to help us run our business:

  • WooCommerce: To power our online store platform.

  • Moneris: To securely process payments. Your transaction data is encrypted and handled directly via the Moneris merchant portal.

  • Shipping Carriers: We share your delivery address and contact information with postal or courier services to deliver your pottery.

4. Cookies

Like any other website, The Pottery Canoe Company uses “cookies”. These cookies are used to store information including visitors’ preferences, items added to the shopping cart, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

5. Your Rights

Depending on your location (such as under Canadian privacy laws like PIPEDA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

6. Data Retention

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:

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